Avaya Certified Implementation Specialist (acis) – Avaya Aura Contact Center Cct And Multimedia

The ACIS – Avaya Aura Contact Center CCT and Press qualification confirms that you have the basic-to-intermediate level of expertise required to set up and apply Avaya Aura Contact Center Interaction Management Tool set (CCT) and multimedia items.

The ACIS – Avaya Aura Contact Center CCT and Press qualification confirms that you have the basic-to-intermediate level of expertise required to set up and apply Avaya Aura Contact Center Interaction Management Tool set (CCT) and multimedia items.

Qualified applicants typically have at least two years of encounter in the relevant technologies and up to one year of encounter applying Avaya Aura Contact Center CCT and Press items. The successful selection has the skills and knowledge to:

Prepare for implementation

Install the item hardware and software
Test, confirm, and diagnose the implementation
Configure the item for hand-off to Day 2 administration
Take this examination to earn the ACIS – Avaya Aura Contact Center CCT and Press credential:
6209: Avaya Aura Contact Center CCT and Press Execution Exam
The examination assessments your ability to:
Prepare for implementation
Install software
Configure the software/firmware
Test and confirm the implementation
Troubleshoot the implementation
The following courses help you get ready for this qualification.
Avaya Aura Contact Center Press Execution (3607)
Avaya Aura Contact Center – Set up and Commissioning (3608)
Prepare for the ACIS Avaya Aura Contact Center CCT and Press qualification.

In this course, you will understand to apply Avaya Aura Contact Center Press (Email and Outbound). You will complete hands-on activities, such as installing and setting up Contact Center Press on preconfigured Microsoft windows 2008 hosting server.

Learn to set up multimedia e-mail redirecting using Contact Center Administrator Management (including scripting) and Contact Center Press resources. You will use the Confident Strategy Management Tool to apply broker programs (the outbound campaign interface), and you will enable outbound abilities using Contact Center Administrator Management. You will use Avaya Aura Agent Pc to accept and respond to e-mail and outbound connections and you will receive a summary of Avaya Aura Web Interaction Application Development Kit, the Reference Execution, and its abilities.

You will use real-time confirming and traditional confirming to monitor multimedia dealings managed by contact center agents, and you will identify system mistakes using Contact Center Press signing resources.

Avaya Aura Contact Center – Set up and Commissioning
Learn to set up and set up Contact Center Administrator Server, Contact Center Administrator Management, and Interaction Management Tool set for a SIP environment in this course.

You will also understand to set up the Certificate Administrator, Server Utility, Avaya Press Server, Security Structure, Orchestration Designer, Agent Pc Shows, and user client software. You will understand how to set up Microsoft windows 2008 to support the contact center hosts, and you will get presenting the Press Application Server, High Accessibility, and other implementation improvements. You will also understand primary maintenance tasks, such as back-up and recovery options.

In this course, you will understand Avaya Aura Contact Center implementation in SIP and AML surroundings for connection with CS 1000 and Avaya Aura SIP systems.

Who Needs to Attend

Personnel who set up and set up the Avaya Aura Contact Center software, such as Contact Center Administrator Server, Contact Center Administrator Management, and Communication Control Toolkit in either a SIP or AML environment